Which locations do you deliver to?

We ship worldwide.

What are your delivery times?

Parcel delivery times are Monday to Saturday 09:00 -17:00. No delivery on Sundays and public holidays. 

How long does it take for me to receive my order? 

We will make every effort to deliver your order within 2-5 business days (delivery times may vary depending on sale day). 

Please note that Xiaomi is not responsible for any shipping delays or losses of any kind caused by unforeseen and uncontrollable circumstances, such as: the recipient is unreachable or unreachable; the order address is incorrect; weather conditions, etc. 

In this case we will endeavor to notify the customer of the delay and estimated delivery date. Why is my delivery delayed if I select the following payment methods: (PayPal, COD) To ensure foolproof and secure transactions, these payment gateways hold delivery for 24 hours. 

Once we receive their green signal, we will ship immediately. Delivery charges? 

Please see the checkout page for details. 

Do I need to provide proof of identity when I receive my package? 

No, it is not, although the authorized/intended recipient will be asked to sign the delivery documents upon delivery of the package. 

What should I do after receiving the goods? 

All Xiaomi packages are perfectly sealed in the warehouse before being shipped to you. 

Upon receipt, please inspect the external condition of the package/box to see if there are any signs of damage or if the package has been opened during shipping. 

If you have concerns about the condition of your shipment, we ask that you do not sign for it. Instead, give your package to the courier and we will replace the item for you within a few days. Customers are advised to take a video while unpacking the product from the delivery packaging. 

This video will be used as evidence if the customer receives damaged goods or incomplete items. 

If a customer receives damaged merchandise, they can request a refund but must provide video proof. 

Shipping charges are non-refundable. 

If no video proof is provided or a video is produced after the product is unboxed, the customer will not be entitled to a refund. If you find that the product in the box is unpacked or missing when you open the package, please contact Xiaomi customer service within 24 hours after receiving the shipment. 

Can I change my shipping address? 

Once your order has been placed, you will not be able to change your shipping address. 

You must cancel your order and reorder the product using the correct address. If you have already paid, we will refund the money to you subject to the refund terms and conditions. 

What if the package is delivered to the wrong person? 

Please contact our delivery partners or Xiaomi customer service for assistance with such issues. 

Who are your delivery partners? 

Please see the order page for details. 

How do I track my order and contact the courier if I have a complaint or question? 

Please track your order details by tracking your order or directly through our shipping partner's website using your tracking number. Contact information for our delivery partners can be found on their websites.